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Ms. Adrienne Darby, Certified Business Analyst, comes to the Small Business Development Center at the Central Florida Development Council, Polk County, following a 26- year career in the travel industry. During the earlier part of that career, she worked for a major U.S. airline carrier, holding positions in front line passenger sales, and as an Automation Coordinator. These positions afforded Adrienne opportunities to gain expertise in customer relations and support, training and sales support. She later worked for 11 years with Worldspan, a leader in electronic travel distribution systems, travel transaction processing and e-commerce. As Account Executive, Adrienne was part of the company's North American Travel Distribution sales team. She conducted contract negotiations and provided business consulting and sales support to large and medium sized travel agencies. Ms. Darby's experience allows her to rollup her sleeves, work one-on-one with business owners and to learn their core operational structures and challenges. While presenting educational seminars, and counseling small business owners through start-up and expansion challenges, she taps into her wealth of experience and breadth of business acumen. Reviewing business plans and helping small business owners create viable loan proposal packages is one of the most fulfilling aspects of her job as a certified business analyst. Adrienne's areas of expertise also include Minority Certification, and Sales. Ms. Darby earned a Bachelor of Science degree in Business Administration from the University of Minnesota. She is also a Certified Fast Trac (Entrepreneurial Training) facilitator.
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